Stronger rights for air passengers


Airline passengers are set to get increased rights in future following a recent vote by MEPs. These include new rights for passengers who have been denied boarding, been subject to long delays, or have misspelt names on their tickets, and legislation to stop airlines avoiding paying compensation for delays by claiming the problem was outside their control.

As Britain is part of the EU, people in the UK are already covered by a range of rights when flying in Europe but at the moment just 2% of passengers who are entitled to compensation actually get it. That is why Labour MEPs support further improvements to the law, to protect passengers and make sure everyone knows what they are entitled to.

Many people come up against a brick wall when making a claim for compensation because the airlines argue they are not responsible for the delay or flight cancellation, which is why Labour's MEPs voted to make sure airlines no longer have any excuse. We are also supporting changes to the compensation rules, which will mean passengers delayed by just three hours will be able to claim compensation, and we want to make sure that passengers who don't use an outbound ticket are not prevented from using the return leg.

In addition to these and many other improvements, Labour MEPs are also working to strengthen the rights of disabled passengers and passengers with reduced mobility. We need to make sure that EU law works for passengers, protecting and enforcing their rights and preventing airlines from abdicating their responsibilities.

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